My order is delayed — what should I do ? – Fixoma

TRACKING

My order is delayed, what should I do?

A delivery delay can have several causes (activity peaks, transport hazards). Here are the steps to follow, in order.

STEPS TO FOLLOW

1	Check the order status Log in to your customer account to see whether the order is being prepared or has already shipped.
2	Re-read the confirmation e-mail It states the estimated lead time and, where applicable, the delivery method chosen.
3	Track the parcel Use the carrier tracking link. At a Pickup Point, the parcel stays available for about 7 days after it arrives.
4	Contact us if the date has passed If the estimated date has passed or the tracking is not updating, send us a request (order no., name, e-mail) via the contact form.

POSSIBLE SOLUTIONS

	Order not yet shipped We can check whether it's possible to speed things up, change the delivery method, or cancel on request.
	Order shipped Depending on the case: close monitoring, a follow-up with the carrier, or setting up a return procedure after delivery if needed.

STAYING INFORMED

GOOD TO KNOW

We keep you informed by e-mail of updates to your case. Remember to check your inbox and your spam folder.

Give us your order number: we'll investigate with the carrier and get back to you quickly.