DELIVERY
What is the delivery time for an order?
Once confirmed, your order is prepared and dispatched within 24 to 48 working hours, then you need to add the transit time (usually 24 to 48 hours depending on the carrier and the destination).
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QUICK ANSWER |
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HOW IS THE DELIVERY TIME MADE UP? |
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GOOD TO KNOW
These times exclude weekends and public holidays. In the event of a stockout, bulky items or peak periods, an additional delay may apply (we will let you know if so).
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A CONCRETE EXAMPLE |
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A TYPICAL CASE
Order confirmed on Monday, dispatched on Tuesday, delivered on Wednesday (barring events beyond our control).
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TRACKING & NOTIFICATIONS |
As soon as your order ships, you receive a confirmation email with (where applicable) a tracking link. For delivery to a pickup point, bring photo ID when collecting your parcel.
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FREQUENTLY ASKED QUESTIONS |
Can I choose a faster delivery option?
Depending on your address and the options available, an express delivery may be offered at the payment step.
My order contains an unavailable item, what happens?
We let you know the estimated lead time. A split shipment in several parcels can be considered on request (subject to feasibility and any additional charges).
I have not received my parcel within the stated time.
Check the carrier tracking. If needed, contact us with your order number: we will open an investigation.
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DELIVERY
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TRACKING
My order is delayed, what should I do?
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PICKUP POINT
How long does my parcel stay at the pickup point?
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A question about your delivery?
Give us your order number: we will track your parcel together with you.
CONTACT US →