Can someone else pick up my parcel ?

DELIVERY

Can someone else collect my parcel?

Yes, you can authorise a relative to collect your parcel. They will need to show their own ID and a copy of yours; depending on the pickup point, a written authorisation may be required.

QUICK ANSWER

	Collection by a relative: yes, with ID documents and, if requested, a signed authorisation.
	Also have the order reference or tracking number ready.

DOCUMENTS TO PRESENT

	Original ID of the person collecting the parcel.
	A legible copy of your own ID (sent by email or message).
	Proof of collection if available (notification, confirmation, tracking no.).
	A written, signed authorisation if the pickup point requires it (first name, last name, order no., date, signature).

STEPS TO AUTHORISE SOMEONE

1	Prepare the documents Give your relative the supporting documents listed above.
2	Specify the location Share the pickup point and its opening hours.
3	Collection at the counter The person presents their documents; the parcel is handed over if everything is in order.

SPECIAL CASES

Pickup point / post office

Procedure above; some points require a written authorisation.

Parcel locker

A pickup code is required; without the code, collection by a third party may be impossible.

Home delivery

A third party can accept the parcel if they are present at the address when the courier comes.

NEED HELP

UNSURE ABOUT THE DOCUMENTS?

If you are unsure which documents the pickup point will accept, contact us before making the trip.

Need a relative to collect a parcel?

Our advisors will tell you exactly which documents to bring for your pickup point.

Can someone else collect my parcel?

Need a relative to collect a parcel?

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