You can track your Fixoma order at any time: from your Customer Area (order history & details), or via the carrier tracking link. This guide walks you through step by step, explains the statuses and helps you solve common issues.
1) Quick answer
Go to your Customer Area > Order history and details > Details of the order. There you will find the status, contents, and the tracking link to the carrier site (Colissimo / DPD). You can also use our dedicated page: track my parcel.
2) Track from the Customer Area (step by step)
Log in to your Customer Area.
Click "Order history and details".
Click "Details" next to the relevant order.
Open the detailed view: statuses, items, addresses, invoice and the tracking link.
Tip: keep your order number handy for any support request.
3) Track via the carrier link
When shipped, we create a label with your details and barcodes. At each step (collection, sorting, delivery), the parcel is scanned by the carrier, feeding real-time tracking.
Where to find the link: shipping email, Customer Area > Details of the order, or the track my parcel page.
Activation delay: tracking may take 12 to 24 hours after shipment to appear.
4) Order and delivery statuses
Payment accepted: we have received your payment.
Preparing: your parts are being picked and packed.
Shipped: the carrier has collected your parcel.
In transit / Out for delivery: in network or on the delivery round.
Available at Pickup Point: ready for collection within the indicated time.
Delivered: handed over to your address or Pickup Point.
5) Common issues and fixes
No tracking visible: wait 12–24 hours after shipment and refresh; also check via the Customer Area.
No shipping email: check your spam folder; if needed, open Order history and details in your account.
Status “Delivered” but nothing received: check your mailbox, a neighbor or the Pickup Point; then contact the carrier and our support.
Delay: weekends, holidays and network volumes can shift the ETA. If the delay persists, write to us.
6) Frequently asked questions
Can I change my Pickup Point after shipment?
Depending on the carrier, a change may be possible from the tracking page. Otherwise, contact our support.
I cannot log in to my account
Reset your password, then open Order history and details to retrieve the tracking link.
Need help while tracking? Our customer service is here: contact support.