My order tracking link doesn’t seem to work, can you help ?

TRACKING

The tracking link for my order doesn't seem to work

"Shipped" means a transport label has been created and the parcel is ready or already handed over to the carrier. Tracking often becomes active after a short delay.

QUICK ANSWER

	Open the tracking link (shipping e-mail or Customer Area, order details).
	Allow the carrier 12 to 24 h for the first scans, then refresh.
	You can also use our dedicated "Track my parcel" page.

WHY TRACKING MAY NOT SHOW

Not yet scanned

Label created, but not yet picked up by the sorting hub.

External delays

Weekends, public holidays, peaks, weather, network incidents.

Incomplete link

Truncated copy or extra characters in the URL.

Browser

Extensions / blockers preventing the page from displaying.

USEFUL CHECKS

	Confirm "Shipped" in Customer Area › Order history and details › Details.
	Find the tracking number and the carrier (Colissimo / DPD).
	Check the address and the method (home / Pickup Point).
	Check your e-mails, including the spam folder.

STEP-BY-STEP FIX

1	Refresh later Reload the page 12 to 24 h after shipping.
2	Switch browser Open the tracking from another browser / device.
3	Enter it directly Copy and paste the number on the carrier's website.
4	Clean up the URL Test the URL without anything after the question mark.

WHEN TO CONTACT US

2 days

No update after 2 business days.

Delivered?

Status "Delivered" but nothing received, or a change of pickup point.

TO SPEED UP PROCESSING

Include: order number, tracking number, screenshot and your postal code.

FREQUENTLY ASKED QUESTIONS

The link opens a blank page or an error.

Try another browser, disable blockers, or search on the carrier's website using your number.

The carrier shows "unknown number".

Before the first scan, the number may be unknown. Wait 12 to 24 h then try again.

Can I track without logging in?

Yes, use our dedicated "Track my parcel" page.

Is your tracking still silent?

Give us your order number and tracking number: we'll check with the carrier.

The tracking link for my order doesn't seem to work

Is your tracking still silent?

Do you have a question?