I received a damaged part or item : what should I do?

PARCEL

I received a broken part or item: what should I do?

When opening the parcel, you find damage (broken, cracked, scratched, crushed)? Let us know quickly. Despite our checks, a parcel can be mishandled during transit.

QUICK ANSWER

	Do not use the damaged item and keep the packaging and padding.
	Take clear photos (see the list below).
	Open a ticket with support.

IMMEDIATE CHECKS

Contents vs invoice

Compare the references and quantities.

Multiple parcels

Several tracking numbers? Some items arrive separately.

Inspection

State of the box (crushed corners, holes, moisture) and the internal padding.

REPORT A BROKEN ITEM (STEP BY STEP)

1	Secure the item Do not use it and do not attempt any repair.
2	Take photos Outside of the parcel, padding and damage.
3	Contact us Via the form, attaching photos and details.

PHOTOS AND INFO TO ATTACH

	Order number and name.
	Legible shipping label + closed box (faces/corners) then opened.
	Internal padding + overall view of the item.
	Close-ups of the damage (crack, break, scratch).
	Product label / reference; if useful, OEM or model/series.

DAMAGE VISIBLE ON DELIVERY

RECORD PRECISE RESERVATIONS

If the parcel is handed over heavily damaged, note precise reservations with the delivery driver / Pickup Point (e.g. "box dented on the right side, hole near the label"). Avoid vague wording and take photos immediately.

AFTER YOU REPORT IT

HOW WE HANDLE IT

We review your case (photos, tracking, preparation) and come back with the best solution: replacement, reshipment or refund. Keep the parcel and the packaging during the carrier's investigation.

FREQUENTLY ASKED QUESTIONS

Can I use the item despite minor breakage?

No: do not use it before we get back to you, so as not to compromise the handling of your case.

Do I have to return the broken item?

Sometimes. We will tell you whether a return is needed and pass on the instructions.

Is there a deadline to report the damage?

Report it as soon as possible after receipt, with photos, to make handling easier.

An item arrived broken?

Send us your photos and your order number: we will find the solution.

I received a broken part or item: what should I do?

An item arrived broken?

Do you have a question?