My tracking link

TRACKING

How can I track the progress of my order?

Track your order at any time: from your customer account (history & details), or via the carrier tracking link. Here is the step-by-step and the statuses.

01

QUICK ANSWER

	Customer account › History and details › Details: status, contents and tracking link (Colissimo / DPD).
	You can also use our dedicated "Track my parcel" page directly.

02

TRACK FROM YOUR CUSTOMER ACCOUNT

1	Log in To your customer account.
2	History and details Click on "History and details of my orders".
3	Details Next to the order concerned.
4	Detailed view Statuses, products, addresses, invoice and tracking link.

03

TRACK VIA THE CARRIER LINK

WHERE TO FIND THE LINK

Shipping email, customer account › Order details, or the "Track my parcel" page. Tracking may take 12 to 24 h after shipping to appear.

04

ORDER AND DELIVERY STATUSES

Payment accepted

Payment received.

Preparation in progress

Parts prepared and packed.

Shipped

Handed over to the carrier.

In transit / out for delivery

In transit or on the delivery round.

Available at pickup point

Collection possible within the stated time.

Delivered

Delivered to the address or pickup point.

05

COMMON ISSUES AND SOLUTIONS

No tracking

Wait 12-24 h then refresh; also check your customer account.

No email

Check your spam; otherwise History and details.

"Delivered" but nothing received

Mailbox, neighbour or pickup point, then carrier and support.

Delay

Weekends, public holidays, network volumes; if it persists, write to us.

06

FREQUENTLY ASKED QUESTIONS

Can I change pickup point after shipping?

Sometimes possible from the tracking page; otherwise contact our support.

I can't log in to my account.

Reset your password, then open History and details to retrieve the tracking link.

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STILL HAVE A QUESTION?

Need help while tracking your order?

Our customer service is here: give us your order number.

Do you have a question?

Click below to send us a message or call us at
06 44 60 98 96 Monday to Friday from 08:30 to 17:00.

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