SUPPORT
THE PART I RECEIVED DOES NOT MATCH MY ORDER: WHAT SHOULD I DO?
When opening the parcel, you notice a quantity or reference error? Let us know right away. Despite our checks (picking + invoice/parcel cross-check), an error can occur.
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QUICK ANSWER |
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WHAT TO DO NOW (STEP BY STEP) |
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DIFFERENT REFERENCE = WRONG PART? |
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GOOD TO KNOW
The references printed on the product may differ from those on the product page: we source the same part from several suppliers. A different reference does not necessarily mean an error. If in doubt, we check compatibility (dimensions, OEM, equivalences).
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INFORMATION TO ATTACH TO SPEED THINGS UP |
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WHAT HAPPENS NEXT? |
We review your items, confirm whether the part is correct or not, and get back to you with the best solution: exchange, guidance toward the right reference, or refund depending on the case.
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FREQUENTLY ASKED QUESTIONS |
The reference on the product is not the same as on the website: is this normal?
Yes, it is possible. We work with several manufacturers/equivalents. Send us photos: we will confirm compatibility.
Can I try fitting the part to see if it works?
No. Do not install it until the check has been done (risk of damage and of the exchange being refused).
How can I quickly get the right reference?
Give us the OEM or the model/series of the machine/engine + photos. We will identify the right part and send you the link.
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SEARCH
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RETURNS
Make a return
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DELIVERY
The parcel I received is damaged
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OUR TEAM IS HERE FOR YOU
A part that does not match? Our advisors will check and find the right reference with you.
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