DELIVERY
THE PARCEL I RECEIVED IS DAMAGED, WHAT SHOULD I DO?
Our teams pack your parts carefully (wedging, protection) to prevent any damage. Despite this, a parcel can be mishandled in transit. Here is what to do.
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QUICK ANSWER |
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AT THE TIME OF DELIVERY |
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HEAVILY DAMAGED PARCEL
Refuse the delivery or accept it with specific reservations (e.g. « box crushed on the right side »).
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PICKUP POINT
Report the condition of the parcel at the pickup point and take photos before opening.
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AFTER ACCEPTING THE PARCEL |
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REPORTING A DAMAGED PARCEL (STEP BY STEP) |
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PHOTOS AND INFORMATION TO ATTACH |
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PHOTOS TO ATTACH
Legible shipping labelSides and corners of the boxOpen box + internal wedgingOverall view of the itemClose-ups of the damageProduct label / reference
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AFTER YOUR REPORT: OUR ACTIONS |
We review your case (photos, tracking, preparation) and get back to you with the best solution: replacement, reshipment or refund depending on the case. It may be necessary to keep the parcel and the packaging during the carrier investigation.
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FREQUENTLY ASKED QUESTIONS |
Can I open the parcel to check its condition before signing?
Depending on the situation, this is possible. If the parcel is visibly damaged, open it in the presence of the driver / pickup point staff, take photos and note specific reservations.
Do I have to return the damaged item?
Sometimes, yes. We will let you know what to do and provide a return label if needed.
Is there a deadline to report the damage?
Yes, let us know as soon as possible (carriers have short deadlines). Do not wait.
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OUR TEAM IS HERE FOR YOU
A damaged parcel? Send us your photos: we will find the best solution quickly.
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