When will my order be delivered ?

DELIVERY

WHEN WILL MY ORDER BE DELIVERED?

Once your order is placed, we prepare the shipment within 24 to 48 business hours. As soon as it ships, you receive an email with your tracking number so you can follow the delivery.

QUICK ANSWER

	Preparation / dispatch: within 24-48 business hours after confirmation.
	After dispatch: you receive an email with the carrier's tracking link.
	Delivery: the lead time depends on the carrier and the destination.

STEPS & INDICATIVE LEAD TIMES

1	Order confirmed (D0) You receive the confirmation email.
2	Preparation & dispatch (D0 to D+2 business days) Our teams prepare your parts and hand the parcel over to the carrier.
3	In transit Average lead times after dispatch (see table below).

ZONE	AVERAGE LEAD TIME (after dispatch)
Mainland France	24-72 business hours
European Union	3-7 business days
Remote areas / islands	+1 to 3 business days

WHERE TO FIND YOUR TRACKING

DISPATCH EMAIL

Click the tracking link in the "Your order has been shipped" email.

CUSTOMER ACCOUNT

Order history and details > Details > Track my parcel.

WHAT THE STATUSES MEAN

	In preparation We are preparing your parts.
	Shipped Picked up by the carrier (tracking active within a few hours).
	Out for delivery On its way to the address or pickup point.
	Delivered Handover completed (proof of delivery where applicable).

FREQUENTLY ASKED QUESTIONS

I haven't received the dispatch email.

Check your spam / promotions folders, then look in your customer account. If needed, contact us.

The tracking isn't updating.

There may be a delay before updates appear (carrier scan). If nothing changes within 24-48 business hours, write to us with your order number and tracking number.

My order contains items with different lead times.

We ship as soon as the whole order is ready. For a partial shipment, let us know (additional charges may apply).

OUR TEAM IS HERE FOR YOU

A question about the lead time or tracking of your order? Our customer service team responds quickly.

WHEN WILL MY ORDER BE DELIVERED?

OUR TEAM IS HERE FOR YOU

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