My parcel was returned to sender : how do I have it shipped again ?

DELIVERY

My parcel has been returned to the sender: how can I have it reshipped?

A parcel can come back in the event of an incomplete address (undeliverable), a refusal, or a failure to collect it at the pickup point in time. Here is how to start a new shipment.

QUICK ANSWER

	Contact us: we issue a store credit for the value of the items so you can reorder with the correct address.
	The shipping costs for the new shipment remain payable by the customer.

WHY DOES A PARCEL COME BACK?

Incomplete address

Building, door code or intercom name missing.

Not collected

Not collected at the pickup point within 7 days.

Refusal

Parcel refused at delivery.

CHECKS BEFORE RESHIPMENT

	Correct and complete the address (building, floor, code, intercom name).
	Add a phone number.
	If needed, choose a pickup point that suits your schedule.

REQUESTING THE RESHIPMENT

1	Open a ticket Use the contact form.
2	Identify the order Order number and, if possible, tracking number.
3	Provide the address New address or chosen pickup point.
4	Receive the store credit Issued for the value of the items, to reorder.

COSTS AND TERMS

KEEP IN MIND

A store credit for the value of the items is issued for a new order. The shipping costs for the new shipment are payable by you.

FREQUENTLY ASKED QUESTIONS

Can I change the delivery method?

Yes: when reordering with the store credit, choose the method you want.

When is the store credit available?

Once our team has recorded the return of the parcel, we send it to you by email.

Can I send it to someone else?

Yes: enter their first and last name in the delivery address (and on the intercom / letterbox).

Has your parcel come back to us?

My parcel has been returned to the sender: how can I have it reshipped?

Has your parcel come back to us?

Do you have a question?