DELIVERY
How do I
contact the carrier?
Your order has left our warehouse but the parcel has not arrived yet? The carrier is in the best position to act on delivery. Here are their contact details and the information to have ready.
01 |
QUICK ANSWER |
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02 |
CARRIER CONTACTS |
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MONDIAL RELAY
Pickup point delivery.
ONLINE TRACKING
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GLS
Home delivery.
ONLINE TRACKING
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COLISSIMO
Customer service by phone.
36 31
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03 |
WHAT TO HAVE READY |
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04 |
CONTACT FROM THE TRACKING PAGE |
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HANDY ONLINE OPTIONS
The Mondial Relay, GLS and Colissimo tracking pages often offer handy options: rescheduling a delivery, changing the pickup point, messaging. Use the link sent in your shipping email or available from your Customer Account.
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05 |
WHEN TO CONTACT FIXOMA? |
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OUR TEAM TAKES OVER
Contact Fixoma if the tracking stops updating two working days after shipping, or if the status shows Delivered while the parcel has not been received. Our team is at your service.
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READ ALSO
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DELIVERY
What if the carrier lost my parcel?
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→ |
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DELIVERY
The carrier still hasn't contacted me
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→ |
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MY ACCOUNT
How do I create my account?
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→ |
A PARCEL THAT WON'T ARRIVE?
Tracking has stopped updating or a parcel marked delivered hasn't arrived? Our team is at your service.
CONTACT US →