DELIVERY
HOW LONG IS MY PARCEL AVAILABLE AT THE PICKUP POINT?
As soon as your parcel arrives at the chosen pickup point, you receive an availability email and have a set period to collect it. Here is the timeline and the options.
01 |
QUICK ANSWER |
As soon as your parcel arrives at the pickup point, you receive an availability email. You then have 7 days to collect it. After this period, the parcel is returned to our warehouse.
02 |
DETAILS & TIMELINE |
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ARRIVAL
Notification email sent as soon as the parcel arrives.
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AVAILABILITY
Collection possible for 7 days.
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BEYOND
Automatic return of the parcel to our warehouse.
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03 |
COLLECTION: DOCUMENTS TO PRESENT |
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04 |
EXTENSION / CHANGING PICKUP POINT |
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PLEASE NOTE
The 7-day period cannot be extended. Once the parcel has been dropped off, a transfer to another pickup point is generally not possible.
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05 |
RETURN & RESHIPMENT |
If the parcel is returned to us because it was not collected in time, we can reship it on request after we receive it. Shipping costs will be payable again by you. To arrange a reshipment, contact our support team.
06 |
FREQUENTLY ASKED QUESTIONS |
I did not receive the availability email.
Check your spam folder and the address you entered. If needed, contact our support team with your order number.
Can I send someone else to collect my parcel?
Depending on the pickup point, this may be accepted with an ID document and the availability email. Check directly with the pickup point.
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A PARCEL WAITING AT THE PICKUP POINT?
Parcel returned or deadline missed? We will arrange the reshipment with you.
CONTACT US →