I missed my Colissimo delivery — what should I do ? – Fixoma

DELIVERY

I WAS OUT WHEN MY COLISSIMO ORDER WAS DELIVERED, WHAT SHOULD I DO?

If you are out, Colissimo leaves the parcel in your mailbox when its size allows, otherwise it leaves a delivery notice. Here is how to collect your order.

QUICK ANSWER

	If the size allows, the postal carrier leaves the parcel in your mailbox.
	Otherwise, a delivery notice indicates a new delivery attempt or drop-off at your nearest Post Office.
	You have 10 days to collect it, with a valid ID.

DETAILS & OPTIONS

PARCEL FITS MAILBOX

Left in your mailbox (depending on size and conditions).

DOES NOT FIT

Delivery notice: re-delivery possible or drop-off at the Post Office.

ONLINE TRACKING

The tracking link shows the status and the Colissimo options.

COLLECTION AT THE POST OFFICE

	Present a valid official ID.
	If possible, have the delivery notice or the tracking number to hand.
	Collection by a third party may be subject to conditions (documents requested by the Post Office).

AFTER THE DEADLINE / RETURN TO SENDER

AFTER 10 DAYS

If it is not collected, the parcel is returned to our warehouse. We can arrange a re-shipment on request: new shipping charges will apply. Contact our support team.

FREQUENTLY ASKED QUESTIONS

I did not receive a delivery notice.

Check the Colissimo tracking via the shipping e-mail and look in your mailbox. If needed, contact our support team with your order number.

Can I request a new home delivery?

Depending on the available Colissimo options, a new delivery attempt may be offered. Refer to the tracking to see what is possible.

OUR TEAM IS HERE TO HELP

A parcel waiting or returned? We will arrange the re-shipment with you.

I missed my Colissimo delivery — what should I do ?

I WAS OUT WHEN MY COLISSIMO ORDER WAS DELIVERED, WHAT SHOULD I DO?

OUR TEAM IS HERE TO HELP

Do you have a question?