My order shows as “Shipped” but I haven’t received anything — is that normal ? – Fixoma

TRACKING

My order is « shipped » but I have received nothing, is this normal?

« Shipped » means that a shipping label has been created and the parcel is ready to leave or has been handed to the carrier. Tracking often activates with a slight delay.

QUICK ANSWER

	Open the tracking link received by email and visible in your Customer Account.
	Allow the carrier 12 to 24 hours to display the first scans.
	With no update after 2 business days, contact our support team.

WHAT DOES « SHIPPED » MEAN?

Label created

The parcel is prepared, awaiting pickup or already handed over.

Before the first scan

« Awaiting collection » is normal until the sorting facility has scanned it.

TRACKING ACTIVATION: TIMING

12 TO 24 H AFTER SHIPPING

Tracking updates within 12–24 h. External factors can shift the display: weekends, public holidays, network peak periods, weather, strikes.

USEFUL CHECKS (STEP BY STEP)

1	Retrieve the tracking link Shipping email or Customer Account › History and details › Details.
2	Refresh later If the tracking page shows nothing right away.
3	Check address & method Home or pickup point correctly indicated.
4	Check for receipt Letterbox, delivery notice, pickup point, neighbour.

WHEN TO CONTACT US?

	No tracking update after 2 business days.
	Wrong address, change of pickup point, « Delivered » status without handover.

TO SPEED UP PROCESSING

Have ready: order number, name, address, tracking screenshot and any useful details.

FREQUENTLY ASKED QUESTIONS

« Delivered » but I have received nothing.

Check the letterbox, a neighbour and the pickup point, then contact the carrier and our support team.

The tracking link returns an error or stays empty.

Try again later or from another browser; otherwise search on the carrier's website with your number.

Can I change pickup point after shipping?

Sometimes, depending on the carrier. Send us the request with your tracking number.

Is your tracking still silent?

Give us your order and tracking numbers: we will check with the carrier.

My order shows as “Shipped” but I haven’t received anything — is that normal ?

My order is « shipped » but I have received nothing, is this normal?

Is your tracking still silent?

Do you have a question?