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Can I provide additional delivery information ?

DELIVERY
 

CAN I PROVIDE ADDITIONAL DELIVERY INFORMATION?

Yes. When entering your address, you can add additional information (residence, building, floor, access code, instructions). Once the order is confirmed, it can no longer be modified.

01
 
QUICK ANSWER
Add your details in the "Address line 2" or "Delivery instructions" field during checkout.
After the order is confirmed, changes are no longer possible.
02
 
WHERE TO ENTER THE INFORMATION
TO FILL IN AT THE ADDRESS STEP
Residence / building Floor / apartment Access code Intercom Delivery instructions
Check the spelling and legibility (no ambiguous abbreviations).
03
 
AFTER THE ORDER IS CONFIRMED
IMPORTANT
Once the order is confirmed, we can no longer change the address or the instructions. If you spot an error very early, contact us immediately: we will check what can be done before shipping.
04
 
BEST PRACTICES
Give useful landmarks (entrance, door, gate colour, name on the intercom).
Avoid instructions that are too long or imprecise.
For a pickup point, check the full address and opening hours.
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06 44 60 98 96 Monday to Friday from 08:30 to 17:00.

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