I received my carrier tracking link but delivery still has not happened: what should I do ?

TRACKING

TRACKING LINK RECEIVED BUT NO DELIVERY: WHAT TO DO?

Has your order shown "out for delivery" for several days and the estimated date has passed? Here is what to do to get things moving again.

QUICK ANSWER

	Open the tracking link received by e-mail and note the parcel number.
	Check that the delivery address is correct in your customer area.
	If the estimated date has passed, call the carrier with your parcel number.
	If the issue persists, contact us with a summary of your exchanges.

CHECK THE STATUS AND ADDRESS

Online tracking

Check the status via the carrier link in the shipping e-mail.

Delivery address

Make sure it is correct and complete: floor, entry code, apartment number, phone.

CONTACT THE CARRIER

Have your parcel number ready, then contact the relevant carrier:

COLISSIMO

3631 / 0 810 821 821

DPD FRANCE

09 70 80 85 66

Ask for: parcel location, a new estimate, a possible drop at a pickup point, the reason for the delay. In the event of a confirmed delay or suspected loss, open a claim and keep the references.

If the carrier cannot resolve the situation, contact our team and include:

	Your order number and the parcel number.
	Screenshots of the tracking.
	The claim file number (if applicable).

HELPFUL TIPS

	Check your mailbox and any delivery notices.
	See whether the parcel was dropped at a nearby pickup point.
	Check the "spam" folder of your mailbox.

OUR TEAM IS HERE FOR YOU

Still no parcel? Our customer service will get things moving with you.

TRACKING LINK RECEIVED BUT NO DELIVERY: WHAT TO DO?

OUR TEAM IS HERE FOR YOU

Do you have a question?