Who can access my data ?

PERSONAL DATA

Who has access to my data?

Your personal data is processed securely by Fixoma and is only accessible to the people and providers who need it to deliver our services (orders, payment, delivery, support).

QUICK ANSWER

	Limited, purpose-bound access: only the teams and providers who need it can access it.
	No resale of your data: shared only to deliver our services or to meet legal obligations.

WHO CAN ACCESS YOUR DATA

YOUR PERSONAL DATA

Accessible only to those who need it to deliver the service

INTERNAL ACCESS

	Customer service / support Tracking, returns, warranties
	Logistics Preparation, dispatch, tracking
	Accounting Accounting documents and payments
	IT Maintenance, security, continuity

EXTERNAL PROVIDERS

	Carriers (DPD, Colissimo) Delivery and notifications
	Payment Transactions and fraud prevention
	Hosting & emailing Storage, transactional emails
	Customer support Ticketing and assistance

GOOD TO KNOW

These providers act on our behalf, following our instructions, and are contractually bound to the confidentiality and security of your data.

WHEN WE SHARE YOUR DATA

	Performance of the contract Order processing, delivery, after-sales service.
	Legal obligations Accounting, requests from competent authorities.
	Consent (where applicable) Marketing communications, which you can decline at any time.

WHAT WE DO NOT DO

OUR COMMITMENTS

We do not sell your personal data. No transfer outside the EU/EEA without appropriate safeguards (e.g. standard contractual clauses).

YOUR RIGHTS & PREFERENCES

You can exercise your rights over your data at any time. For any request: contact support.

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SECURITY & HOSTING

We apply appropriate technical and organisational measures (access control, encryption where applicable, logging, backups) to protect your data against unauthorised access, loss or alteration.

A question about privacy?

Write to us via the contact form: we answer every request about your data.

Who has access to my data?

A question about privacy?

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