I forgot my password

MY ACCOUNT

I forgot my password: what should I do?

Reset your password in just a few steps from the login page, then get back into your orders and invoices.

QUICK ANSWER

	Click "Log in" (top right), then "Forgot password?".
	Enter the email address used for your account.
	Open the email you receive, click the link (valid for a limited time), and choose a new password.

STEP-BY-STEP

1	"Forgot password?" Click "Log in", then "Forgot password?".
2	Enter your email Your account address, then confirm.
3	Open the link Inbox (and spam): click the reset link.
4	New password Choose it, confirm, then log in.

YOU NO LONGER HAVE ACCESS TO YOUR EMAIL

IDENTITY VERIFICATION

If you can no longer access the account's email address, contact us. We carry out an identity verification (order number, contact details) before helping you recover access.

SECURITY & BEST PRACTICES

	Don't reuse a password from another site; go for a long, unique password.
	Never forward the reset link: it is personal and expires.
	Received an unrequested reset email? Ignore it, then change your password as a precaution.

FREQUENTLY ASKED QUESTIONS

I didn't receive the email.

Check your spam folder; make sure you're using the account address. Otherwise, request a new email or contact us.

The link is expired or invalid.

Start "Forgot password?" again to generate a new link.

I entered the wrong email address.

Start again with the correct address; if you've lost it, contact us for identity verification.

Locked out at login?

Our support team will help you recover access to your account area.

I forgot my password: what should I do?

Locked out at login?

Do you have a question?