How do I delete my account and/or my personal data ?

DATA

HOW DO I DELETE MY ACCOUNT AND/OR THE DATA CONCERNING ME?

In accordance with the applicable data protection laws (notably the GDPR), you can request the deletion of your account and/or your personal data at any time.

QUICK ANSWER

	Send your request via our contact form.
	Specify the subject: account deletion and/or data deletion.
	We may ask you to verify your identity before processing.

WHAT YOU CAN REQUEST

	Account deletion (closure and deactivation of access).
	Targeted deletion of certain data (e.g. marketing unsubscribe).
	Access / copy / portability of your data.
	Rectification of inaccurate data.
	Restriction of or objection to certain processing.

INFORMATION TO PROVIDE

	The email address of the account, first and last name.
	Type of request (account, data, marketing unsubscribe, etc.).
	If needed to locate your purchases: order number.

TIMEFRAMES AND OUTCOME

We acknowledge receipt and reply within the legal timeframe. Some data may be retained where the law requires it (e.g. accounting and tax obligations); in that case, it is limited, secured and kept only for the required period.

IRREVERSIBLE DELETION

Account deletion is permanent: loss of your history and preferences. You can, however, create a new account later.

FREQUENTLY ASKED QUESTIONS

Can I keep access to my invoices after deletion?

Remember to download your invoices before deletion. Some documents may still be legally retained by Fixoma, but they will no longer be accessible from your account.

Does unsubscribing from marketing delete my account?

No. It simply stops the sending of promotional emails. Request account deletion if you wish to close access.

Can I undo a deletion afterwards?

No, deletion is permanent. You can, however, create a new account later.

NEED HELP?

Submit your deletion request or exercise your rights: our team will handle your request.

HOW DO I DELETE MY ACCOUNT AND/OR THE DATA CONCERNING ME?

NEED HELP?

Do you have a question?