ORDER
CAN I POSTPONE THE SHIPMENT OF MY ORDER?
Once confirmed, it is not possible to postpone the dispatch of an order. Here are some solutions to help you plan ahead.
01 |
QUICK ANSWER |
| We do not offer postponed dispatch once the order is confirmed. | |
| At a pickup point, you have around 7 days to collect your parcel. | |
| Need immediate help? Submit a request through the contact form. |
02 |
A TIP BEFORE YOU ORDER |
| If you are planning to be away, place your order a few days before you leave (collection at a pickup point) or once you are back, to avoid any inconvenience. |
03 |
AFTER CONFIRMATION: WHAT TO DO? |
| Check the status of your order in your customer account. | |
| If preparation has not yet started, contact us as soon as possible: we will look at the available options. |
04 |
IF THE ORDER HAS ALREADY SHIPPED |
| Refuse the parcel on delivery, or do not collect it from the pickup point: it will be returned to us automatically. | |
| Or use the « Make a return » procedure once you have received the parcel. |
05 |
CANCEL AS SOON AS POSSIBLE |
To request a cancellation (if it is still possible), follow our article « How do I cancel my order? » and submit your request through the Fixoma form.
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OUR TEAM IS HERE FOR YOU
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