Guide : Can I place an order by phone ?

ORDER

CAN I PLACE AN ORDER BY PHONE?

In short: we do not take orders by phone. For any question or to be guided through to the online payment, contact our customer service.

SHORT ANSWER

For reasons of payment security, data protection and traceability, orders are placed exclusively on our website.

WHY NOT BY PHONE?

Security

No card details given verbally: payment is made on an encrypted page.

Accuracy

You confirm the correct manufacturer reference yourself, to avoid part errors.

Tracking

Confirmation, invoice and tracking number are available automatically in your account.

ORDERING ONLINE (STEP BY STEP)

1	Log in or create your account.
2	Search for the part by original reference (OEM) or by machine (brand, model, model/serial number).
3	Add to cart, check compatibility and quantity.
4	Choose delivery, then pay on the secure payment page.
5	Receive your confirmation e-mail and your tracking number.

NEED HELP?

Our advisers can guide you (choosing the reference, the cart steps) and then let you complete the payment safely.

For faster processing, have ready: brand, model, model/serial number of the machine and/or engine, and the manufacturer reference if available.

NEED A HAND?

Our advisers guide you all the way to payment, safely.

A question about placing your order? Our customer service will get back to you quickly.