I want to create a customer account, but I’m told an account already exists with my email address

MY ACCOUNT

An account already exists with my e-mail address

When creating an account, a message may appear: "An account is already registered with this e-mail." No worries: follow the steps below to access your account.

QUICK ANSWER

	Instead of creating a new account, use "Forgot password" with this same e-mail address.
	Follow the link you receive to reset your password and log in.

WHY THIS MESSAGE APPEARS

An account probably already exists with your address, for example after a guest purchase or an older sign-up.

REGAINING ACCESS (STEP BY STEP)

1	Login page Go to the Customer Area login page.
2	Forgot password Click "Forgot password" then enter your e-mail address.
3	Reset it Open the e-mail you receive and follow the link to set a new password.
4	Log in Access your Customer Area with your e-mail and the new password.

IF THE E-MAIL DOESN'T ARRIVE

	Check the spam/junk folder and the automatic tabs (Promotions, Notifications).
	Check the spelling of the address entered and try again if needed.
	If you use an alias or e-mail forwarding, check the original mailbox.

STILL STUCK?

If you don't receive the reset e-mail or access remains impossible, our team can unblock the situation (account verification, merge or activation if necessary). Contact support.

FREQUENTLY ASKED QUESTIONS

I ordered as a "guest". Was an account created?

There may be a profile linked to your e-mail. Use "Forgot password" to activate it and recover your history.

The reset link has expired.

Start a new "Forgot password" request and use the most recent e-mail received.

I want to change my account's e-mail address.

Still can't access your account?

Our team will unblock the situation: verification, merge or activation of your account depending on the case.

An account already exists with my e-mail address

Still can't access your account?

Do you have a question?