Warranty claim request

WARRANTY

MAKING A WARRANTY CLAIM

Is your part showing signs of failure? Here is how warranty claims work at Fixoma: what the warranties cover, the special cases (wear parts / aftermarket parts), the procedure and the timeframes.

QUICK ANSWER

1	Stop using the suspect part.
2	Gather your order number, the part reference, photos/videos of the defect and a description of the symptom.
3	Open your case with our support team.

WHAT THE WARRANTIES COVER

Products sold on Fixoma come with the legal guarantees (conformity and hidden defects) and, where applicable, a commercial warranty whose terms are set out in our Terms and Conditions of Sale. The commercial warranty is in addition to the legal guarantees and does not replace them.

WEAR PARTS AND « AFTERMARKET » PARTS

Wear parts

Their service life is by nature limited. Wear linked to normal use does not, on its own, constitute a conformity defect.

« Aftermarket » vs « original » parts

The longevity of an aftermarket part cannot be compared mechanically with that of an original part: it should be assessed in light of the price difference and the use made of it.

INDICATIVE DURATIONS

1 year

Most products

6 months

Batteries

The applicable durations and conditions may vary depending on the products: please refer to our Terms and Conditions of Sale.

COMMON EXCLUSIONS

As a guide, the following are generally not covered:

Normal wear & consumablesIncorrect fittingLack of maintenanceUnsuitable useAccidental impact or breakageCorrosionUnauthorised modifications

DOCUMENTS TO PREPARE

✓

Order number, name and contact details.

✓

Part reference and, where applicable, serial number.

✓

A precise description of the defect (when it appeared, conditions of use).

✓

Clear photos/videos of the problem and the installation.

✓

Any maintenance records, if the part requires them.

✓

Purchase invoice and original packaging if possible.

SUBMITTING YOUR CLAIM (STEP BY STEP)

1	Open the form Select « Make a warranty claim ».
2	Fill in your case Order number, reference and description of the defect.
3	Attach your supporting documents Photos/videos and any useful document, then submit.

A DEFECT TO REPORT?

Open your warranty claim online and our team will get back to you.

OPEN MY CLAIM →

PROCESSING TIMES

A warranty claim is processed on average within two to three weeks (indicative timeframe).

An inspection or product return may be requested: keep the parcel and packaging for the entire duration of the review.

OUR TEAM IS HERE FOR YOU

A question about your warranty or an ongoing claim? Our customer service replies quickly.

MAKING A WARRANTY CLAIM

OUR TEAM IS HERE FOR YOU

Do you have a question?