The part I purchased no longer works: can it be covered under warranty?

WARRANTY

The part I bought no longer works: can it be covered by the warranty?

Fixoma products benefit from the legal warranties (conformity and hidden defects) and, where applicable, a commercial warranty. Our advisors review each case individually.

QUICK ANSWER

	Stop using the defective part.
	Gather the order number, reference, photos/videos of the defect and a description of the symptom.
	Open a case with our support team.

WHAT THE WARRANTIES COVER

Legal warranty of conformity

A defect preventing normal use, within the legal period from delivery.

Warranty against hidden defects

A defect predating the sale, not apparent, making the part unfit for its use.

MAIN EXCLUSIONS

As a guide: normal wear and consumables, incorrect fitting, poor maintenance, unsuitable use, impact, corrosion, modifications.

COMMERCIAL WARRANTY

SPECIFIED IN THE TERMS

If a commercial warranty is added to the legal warranties, its terms (duration, scope, exclusions) are in our Terms and Conditions. It does not replace the legal warranties: it is in addition to them.

CASE FILE TO PREPARE FOR SUPPORT

Order

Order number, name and contact details.

Reference

Part reference and serial number if present.

Defect

A precise description (context, conditions of use).

Evidence

Clear photos/videos of the problem and the installation.

Maintenance

Maintenance records if the type of part requires them.

MAKE THE REQUEST (STEP BY STEP)

1	Open the form Select "Request a warranty".
2	Fill in the case file Order number, reference and description of the defect.
3	Attach the evidence Photos/videos and any useful document.
4	Submit We acknowledge receipt and come back with the next steps (diagnosis, return, exchange).

FREQUENTLY ASKED QUESTIONS

Do I have to return the part before a decision?

Sometimes yes. We will tell you whether a return for assessment is needed and pass on the instructions.

How long does a commercial warranty last?

Refer to our Terms and Conditions for the applicable durations and terms.

What if it's a fitting issue or the wrong reference?

This is generally not covered by the warranty. We can point you to the right reference.

A defective part?

Open your case with photos and the reference: we will review your warranty.

The part I bought no longer works: can it be covered by the warranty?

A defective part?

Do you have a question?